Ordering & Shipping
For your convenience, we recommend creating a customer account on our website. An account will allow you to track the status of your orders and see your order history. You'll also save time by having your billing and shipping addresses on file. Business customers who wish to create an account must use their corporate email address.
We collect New York sales tax for all orders picked up in-store or shipped to the state of NY. We also collect sales tax for orders shipped to the states of Florida, Georgia, Illinois, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Rhode Island and Virginia. If you are tax exempt, you must provide us with appropriate documentation of your tax status before placing an order. A tax ID number alone will not suffice. For more information, please see our Tax Exempt Information page.
Sheets up to 24" x 48" can be shipped via UPS Ground. USPS Priority Mail is also available which may be more economical for small items. At this time, all custom fabrication and laser cutting orders as well as sheets larger than 24" x 48" must be picked up at our store.
Most items are in-stock and will ship within 1-2 business days. Same day shipping is not guaranteed. Business days do not include weekends. We will let you know if any items are out of stock or if there are any other issues that might delay your order.
Due to shipping regulations, adhesives and other select items can only be shipped via UPS ground to locations in the lower 48 states. These items can not be shipped to Alaska, Hawaii or Puerto Rico.
We do not ship to P.O. Boxes.
To determine the shipping costs for an order, add the desired items to your cart and follow the link to the shipping estimate page above the checkout button. You will be shown a list of shipping options and their associated costs. Note that these are estimates and the actual cost will be calculated at checkout.
Ground shipments will generally take between 1-5 business days to reach you after being handed off to UPS. An estimated arrival date is shown on the checkout page next to each shipping option and is also available on your cart page. After your items have shipped, you will receive a shipping confirmation e-mail which contains a link to track the shipping progress of your order.
We now offer shipping to Canada in addition to the USA. For more information, please visit our Canadian Shipping Policy page. At this time we do not ship to any other international destinations.
If you're located in or are visiting the NYC area, you may pick up your order at our store in Manhattan. Just select the "NYC In-Store Pickup" option on your shopping cart.
Orders with stock items and cut-to-size sheets will generally be ready within an hour. You will receive an email when your order is available for pickup. Please bring that email or your order number as well as an ID to pickup your items. You may also send a friend or family member to pickup for you - just remember to give them the order number. If a courier or messenger is picking up, they must provide the order number as well as a messenger service ID, manifest or bill of lading.
As some items can be rather large, be sure to arrange appropriate transportation beforehand. We can help you load your car as long as you stop in front of our store - street parking is available before 1:00PM. If you're parked on a side street or around the corner we will not be able to load your items for you. It is highly recommended that you pick up any large orders early in the morning before 1:00PM.
Orders will be held for pickup for 30 days. If an order is not picked up within 30 days the items will no longer be available and a new order must be made.