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Existing Customers

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New Customers

By creating an account with our store, you will be able to save your information to expedite the checkout process and view and track the orders in your account.

Customer Accounts
For your convenience, we recommend creating a customer account on our website. An account will allow you to track the status of your orders and see your order history. You'll also save time by having your billing and shipping addresses on file. Business customers who wish to create an account must use their corporate email address.
Tax Exempt Customers
If you are tax exempt, you must provide us with appropriate documentation of your tax status before placing an order. A tax ID number alone will not suffice. For more information, please see this page on tax exempt certificates in the state of New York. When placing an order, the company name on your billing address must match that of your tax exempt documentation.
Shipping Information
Sheets up to 24" x 48" can be shipped via UPS Ground. USPS Priority Mail is also available which may be more economical for small items. At this time, all custom fabrication and laser cutting orders as well as sheets larger than 24" x 48" must be picked up at our store.
Most items are in-stock and will ship within 1-2 business days. Same day shipping is not guaranteed. We will let you know if any items are out of stock or if there are any other issues that might delay your order.
Due to shipping regulations, adhesives and other select items can only be shipped via UPS ground to locations in the lower 48 states. These items can not be shipped to Alaska, Hawaii or Puerto Rico.
We do not ship to P.O. Boxes.
Shipping Costs
To determine the shipping costs for an order, add the desired items to your cart and follow the link to the shipping estimate page above the checkout button. You will be shown a list of shipping options and their associated costs. Note that these are estimates and the actual cost will be calculated at checkout.
Shipment Tracking
Ground shipments will generally take between 1-5 business days to reach you after being handed off to UPS. Please visit the UPS site here and enter our zip code (10013) to get an estimated transit time.
International Shipping
At this time we only ship to locations in the United States. We hope to offer international shipping options in the future.
Local Pickup
If you're located in or are visiting the NYC area, you may pick up your order at our store in Manhattan. Just select the "Local Pickup" option during checkout. Note that if you are located outside of NY state, you will need to enter our address as the shipping address to be able to select the "Local Pickup" option.
Orders with stock items and cut-to-size sheets will generally be ready within an hour. You will receive an email when your order is available for pickup. Please bring that email or your order number as well as an ID to pickup your items. You may also send a friend or family member to pickup for you - just remember to give them the order number. If a courier or messenger is picking up, they must provide the order number as well as a messenger service ID, manifest or bill of lading.
As some items can be rather large, be sure to arrange appropriate transportation beforehand. We can help you load your car as long as you stop in front of our store - street parking is available before 1:00PM. If you're parked on a side street or around the corner we will not be able to load your items for you. It is highly recommended that you pick up any large orders early in the morning before 1:00PM.
Orders not picked up after 30 days will be canceled or subject to a storage fee to be charged at our discretion.