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New Customers

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Shipping Options
We now ship to Canada! The following shipping methods are available:

USPS First-Class Package International: The most economical option. Available for small orders under $50 and items that have a maximum dimension of 18" or under. Orders that weigh more than 4 lbs. will not qualify. Our checkout system will automatically display this option if it is available for your order. The transit time is generally 7 - 21 business days.

USPS Priority Mail International: Available for most orders with items that have a maximum dimension of 36" or under. Estimated transit time for most destinations is 6 - 10 business days.

UPS Standard: Available for most items that we normally ship (see below for exceptions). Estimated transit time for this ground-based service to most destinations is 3 - 5 business days. Some orders shipped via this service may be subject to extra customs fees - please contact UPS to learn more.

UPS Worldwide Expedited: Available for most items that we normally ship (see below for exceptions). Estimated transit time for most destinations is 2 - 3 business days.

Note that USPS shipments will be handed off to Canada Post who will make the final delivery to your destination.

Prices
All prices on our site are listed in USD.

Duties, Taxes and Fees
Please note that duties, taxes or customs fees for your order are not included in the shipping cost. You will be responsible for paying any duties or taxes that are assessed by the Canada Border Services Agency (CBSA) for your order, including GST + PST or HST (depending on your province of residence) as well as any customs fees for importing the items. Your shipping carrier will contact you to arrange payment of these charges. If you have chosen UPS as your shipping method, we recommend registering for an account at UPS.com so that you can receive advance notifications of any charges that may apply.

Available Products
All our products are eligible for shipping to Canada with the exception of adhesives and pickup-only products (full-size sheets, sheets over 24" x 48" and custom fabrication / laser cutting orders).

Returns and Replacements
Our standard return policy applies, with the exception of shipping costs. Due to the high cost of international shipments, in case of returns or replacements for damaged merchandise, we are not able to provide free return shipping. The customer will be responsible for the cost of shipping both to and from Canal Plastics for returns or replacements.